Service Excellence Through BusinessTransformation
Services
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IT Service Transformation
Button- Operating Model Design & Implementation
- IT Governance Frameworks
- Service Improvement
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Coaching & Mentoring
Button- Workforce focus groups
- Personal development plans
- One to one mentoring
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Design & Transition
Button- Service Transition Model Development
- Service Design Package
- IT Service Continuity Management
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Documentation
Button- Policies, Processes and Procedures
- Work instructions, Manuals and guides
- Training plans and delivery
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ITSM Tools
Button- Develop scope of works
- Manage tender and contract negotiations
- Tool implementation and testing
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Project Delivery
Button- Programme & Project Management
- Project recovery
- Project Governance
